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Frequently asked questions
The questions our customers ask most often, answered plainly. Tap a question to open it.
Every order is reviewed by a person first, so delivery time depends on the product and when you order. Each product page shows the expected delivery time, and we tell you if anything delays your order. We do not promise instant delivery, because our fulfilment is not automated.
Game top-ups need your player ID, and some titles also need a zone or server. Gift cards and subscriptions need a delivery email. The exact list is shown on each product page.
Place your order through the checkout on this site. You get an order number and the payment details for your order. Pay, then upload a screenshot of the payment on your order page. We verify it and then deliver.
Gift cards and wallet codes are issued for a specific store region. If the code region does not match your account region, the store will refuse the code. Each listing states the region it works in.
Refunds are reviewed before fulfilment. Once a code has been revealed or in-game currency has been credited, the order cannot be reversed. Full terms are in the refund policy.
No. You can order as a guest. An account is useful if you want your order history, wishlist and support requests in one place.
No. Keep your password, one-time codes and payment PIN to yourself. If someone claiming to be MTDGC asks for them, stop and contact us through the support page.
Still stuck? Visit support or read how ordering works.