Wrong player ID
Tell us straight away with your order number. If the top-up has not been sent yet we can correct the ID before delivery.
Support and order help
Send your order number and a short description of the problem and our team will work through it with you.
Order not delivered
Send your order number. We check the fulfilment status and tell you where the order is in the process.
Refund request
Refunds are reviewed before fulfilment. Once a code is revealed or currency is credited, the order cannot be reversed.
Raise a support request
Support requests are stored on your MTDGC account, so you need to be signed in to send one.
MTDGC will never ask for your password, OTP or payment PIN.